- Support
Refund Policy
Refund Policy
Web Design
- Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by MEDIAMAKS UK and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Web Development
- Payments for custom web development projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by MEDIAMAKS UK and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Digital Marketing, Branding, Animation, SEO & SMO
- Payments for Search Engine Optimization, Internet Marketing and Social Media Optimization services are nonrefundable, and MEDIAMAKS UK do not issue pro–rata refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred by MEDIAMAKS UK in initiating services. If a project is cancelled or postponed, all monies paid are retained by MEDIAMAKS UK and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Chargebacks
- If we receive a charge back or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A £50 charge back fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the charge back(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a charge back, please contact us to address any billing issues. Requesting a charge back or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
Website Hosting
- Payments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased. If client did not make use of the account, payment for services is still due. Hosting accounts are not canceled until notice is received from the client in writing, or until 15 days after due date of payment not received. If client paid for hosting account for 6 or 12 months ahead and cancels service before plan expiration date, a refund may be given for the months not yet elapsed. If client received free products and/or services with their hosting plan purchase, the value of the free services will be deducted from the refund amount. MEDIAMAKS UK reserves the right disable and/or terminate a user’s account if a user is found in violation of the terms. Accounts terminated due to policy violations will not be refunded
Print Design
- Once a payment or deposit is made, it is non-refundable. All refunds or re-prints shall be issued within 7-10 working days from the date of notification of an incorrect prints but a charge of £20 would be deducted for the design.
Customer Testimonials
- This is what our customers have to say about us.
EXCELLENT Based on 66 reviews Posted on Firdous JamalTrustindex verifies that the original source of the review is Google. Great team, excellent service 👏Posted on Mehtab ChaudhryTrustindex verifies that the original source of the review is Google. We had our website re made from this team and were satisfied with the final web design. Communication was great, team has been responsive and helpful throughout. We have also been working with the company for our website maintenance and server, which has also been running smoothly. We highly recommend this business.Posted on Mohammad Shadab AkbarTrustindex verifies that the original source of the review is Google. I have had a website designed by the company. They were helpful and had always been at my service I felt very welcomed and respected and had personalized experience very professional people.Posted on NEUTRAL CORNERTrustindex verifies that the original source of the review is Google. Mediamaks UK is an outstanding partner in website development, particularly for those seeking Shopify Website Birmingham solutions and Shopify dropshipping Birmingham opportunities. The Murtaza & his team has been remarkable, with MK serving as an excellent instructor. He provided invaluable assistance in helping us navigate our newly designed website. If you're searching for professionalism, integrity, expertise, and creativity, MEDIAMAKS UK are the ideal choice. They are honest and transparent, always keeping your best interests in mind. Collaborating with them was a delightful experience, thanks to their wonderful community of skilled designers and marketers. We eagerly anticipate working with them again soon, as they truly are a fantastic group of people. Thank you, Smart Dress Code UKPosted on PMR Life Care PlannerTrustindex verifies that the original source of the review is Google. ⭐️⭐️⭐️⭐️⭐️ Exceptional Service from MEDIAMAKS UK – Highly Recommend! We couldn’t be more pleased with MediaMaks! They offer honest, transparent service with great value for money. We’re excited to have them design our new website in the coming months, knowing they’ll deliver excellence. What really sets Mediamaks apart is their efficiency and responsiveness. Unlike other companies, they provide a complete quote within 24 hours or less – a fast, direct approach that we love. We’ve recommended Mediamaks and Murtaza to many of our clients, and they’ve all been impressed. There is no hesitation whatsoever in referring them. We’re confident this partnership will continue for many years to come!Posted on Hanto FashionTrustindex verifies that the original source of the review is Google. A few months ago, during my first experience with Mediamaks Uk. MediaMaks was fabulous, great, insightful, responsive, upbeat, patient, and professional. My experience with MediaMaks is always a positive experience. Mediamaks will always be the company I go for when I want to create website. They are reliable, honest and operate with integrity.Posted on NaqibTrustindex verifies that the original source of the review is Google. I am very glad I choose mediamaks for website for my Business , from starts to end Murtaza made it a lot easy to launch our website , it’s been really easy and pleasant experience with really good price , the business cards are top quality, Thanks again and will definitely recommend,Posted on Kohfeel KhanTrustindex verifies that the original source of the review is Google. I couldn’t have asked for a better web designer. MK went over and beyond my expectations, delivered much more than i had expected. I previously had a bad experience with a web designer and was a bit sceptical at first but i am so pleased with the website he has made for me. Thank you MK for all your hard work and patience!!!Posted on Micha NgangoyeTrustindex verifies that the original source of the review is Google. I recommend you Mediamaks they are the best